For all the Cielten bracelets we offer a ‘30-Day Satisfaction Guarantee’ on all the Bracelets purchased at www.cielten.com. You have 30 calendar days (starting from the day you receive the item) to return the bracelets.

  • To be eligible for a return, goods must be unused and undamaged.

  • For returns, please email support@cielten.com with the subject 'Returns' and include your order number and name.

  • Cielten will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

  • Please note that customers are responsible for shipping costs of returned items.

  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.